AAMCO Transmissions & Total Car Care at 2096 Market Street, Concord, California.

DO NOT TAKE YOUR CAR HERE!!! They had my car for 2 weeks. The price to have my transmission looked at went from $85 to $380 to $980. Through out the whole process the communication was horrible. The entire time I only spoke to the receptionist/office manager and when I asked if the technician looking at my car would call me she told me he was too busy. After the first week she told me that they were short on technicians and it would be another week before they could tell me what was wrong. The first week I was told that there was absolutely no water damage to the transmission because "their technicians are extremely thorough and water is the first thing they looked for". When they asked me to approve the $980 I told them I was not paying $5000 for a rebuild. I was told that it would be nowhere near that and that was closer to the price the dealer would charge me which is the only reason I approved the $980. She also quoted me the price of a transmission from the dealer at $3300 so of course their price would be much lower she assured me. So the second week I receive a call from what I assume is the shop manager. I don't recall his name. I tells me he was gone the previous week and asks me to come down to go over their diagnosis. My boyfriend and I go down there and my transmission is on a cluttered table. At one point the "builder" had to remove parts of another car that were for some reason all mixed up with my transmission parts on the table. As for water damage proof, all the builder showed me was a disc that, according to him, had damage to the seal. I didn't see it. They also said that the metal had been from my torque converter which was bad.That was it. We asked the "builder" if he would replace the torque converter and speed sensor, which was throwing the error code. He said yes, he would try to do that to save us some money. But the shop manager was not having it. As soon as we went back into the office, he blurts out it was going to be $5500 for a rebuild and he would not replace just the converter and speed sensor. I never even got a chance to look at the estimate if there was even one prepared. He then said that he called the dealer and a new transmission was $3900. Once again much different than what I was told the previous week. By the end of the 2nd week I had my car towed out of there nothing repaired,with my transmission in a box now in my backseat and out $680. Their shop is a real mess too. Tons of old transmissions and parts are stacked up the walls with clutter everywhere.
I have never experienced such dishonesty. Real scam artists. DO NOT TAKE YOUR CAR HERE!!!!!!!