Sears Auto Center at 1001 Sunvalley Boulevard, Concord, California.

STAY AWAY!! YOU HAVE BEEN WARNED!!!

Back in July I was told that my car needed an alignment. I stupidly agreed to buy a lifetime alignment package. Big mistake. I later learned that they tell almost everyone that their car needs an alignment. Even newer models. Th fact that my car was done 5 minutes after I agreed to buy the alignment, made me suspicious, but I didn't think much of it. Now I realize that I probably wouldn't need it in the first place.

I recently bought new tires at Costco and came back for an alignment. I thought that I might as well use it since I had already bought the lifetime anyway and couldn't get a refund.

It turns out that this lifetime alignment thing is just a way for the to sell you more things when you come back. The person at the counter told us that we needed to flush the coolant and get a new battery. He was like "I'm not trying to make a sell here," but he clearly was. He was like "you need this in order to take care of your car. I'll even give you a discount."

We agreed to get a coolant flush ONLY because the guy at the counter assured us that they would use the pink Toyota coolant. When the job was done (I wasn't even notified, I had to come up and ask), I noticed that the coolant on my car was transparent. None of Toyota's coolants are transparent. When I told the guy at the counter about it, he said "it's fine -- we use a universal brand." Universal probably means a cheap generic brand. I paid 89.99 for a coolant service that will probably need to re-do soon. We were cheated and lied to.

We also found a better battery deal somewhere else. Advice to everyone: DON'T AGREE TO DO SOMETHING WITH THEM JUST BECAUSE THEY SAY SO. DO YOUR RESEARCH!!! These people cannot be trusted!! You have been warned!