Brookstone at 424 SUN VALLEY MALL ROAD SPACE A-216, Concord, California.

I had ordered a pocket projector through Brookstone's account on Amazon. The one that I had received was busted. The ultra friendly staff at the mall said that they would replace it for me and we even pulled it out and tested it. The replacement works flawlessly! Manager Steve and his sales associates on staff made my day!

As for the troubles leading up to the replacement. I had ordered the projector online through Amazon. I ordered it as a gift and it sat around wrapped for a few weeks before I took a trip to deliver the present for the birthday. The bezel on the bottom was broken and cracked. The screw mount for a tripod/mounting was falling out and would not hold the projector in place. After playing with it for a while I managed to get it to point in the direction I wanted without it sliding around or drooping. After that mess, I tried to focus the image. Every time I touched the dial it would go out of focus. After a few minutes of messing around with it I finally got it in focus. The final kicker was the audio port. The audio was only outputting left channel audio. I tried different devices, different cables, different audio output speakers and the verdict was the same across the board; no right channel audio.

TL;DR, I got a busted POS off Amazon and the guys at the store replaced it and tested the new one out hassle free!